Photo from New York Times article


Jeff Kagan

Technology Industry Analyst

Industry Analyst ~ Tech Analyst ~ Wireless Analyst ~ Telecom Analyst ~ Principal Analyst

Commentator ~ Consultant ~ Speaker ~ Futurist


Helping to understand our changing world, industry and competitive landscape.

Offering Analysis and Comment on News from Wireless, Telecom, Cable TV, IPTV, Internet and Technology



"Jeff Kagan became the single most widely quoted analyst in the telecommunications industry" says Dick Martin, Executive Vice President of Public Relations at AT&T (retired) in his book "Tough Calls: AT&T and the Hard Lessons Learned from the Telecom Wars"



"My job is simply to comment on and help spread the news of the industry." Jeff Kagan Analyst

Kagan shares his opinion on What's Hot, What's Not, Why and What's coming Next!

Giving comment to the media for free and charging everyone else.



What others say about Jeff Kagan


Jeff Kagan Agrees to Judge at CTIA Awards Program at Super Mobility Week 2014.

Jeff Kagan is one of the top ten most often quoted tech analysts out of 4,000 in the United States, and in fact in other countries as well. Apollo Research, London

Always makes me feel plugged in when I learn big news from a Jeff Kagan email. #yahoo Yinka Adegoke, Reuters' New York Media Correspondent. May 13 2012

Jeff Kagan is a judge on the Compass Intelligence Awards Selection Panel. Awards will be hosted at the 2014 International CES on January 8, 2014.

 Jeff Kagan was named in The Top 50 VoIP Experts to Follow on Twitter list, according to at

 Jeff Kagan, a well-respected technology industry analyst. Tampa Tribune, Aug 1 2013

Jeff Kagan is Judge at 2013 CTIA Emerging Technology (E-Tech) Awards competition.

According to AdWeek Magazine, Jeff Kagan is one of the most influential technology analysts in the America, and the highest ranked telecom industry analyst, in their Influencers Report.

Jeff Kagan often speaks at Kennesaw State University (KSU), Coles Business School, Kennesaw GA. Ranked 43 among colleges, and 25 among public colleges.

"What man is key to press coverage of the telecommunications industry? What man's disappearance would bring telco reporting to a grinding halt? Never heard of Jeff Kagan? Well, obviously you don't read about the telecom industry. Because if you did, you'd have heard of him, all right."

Meanwhile, the hardest-working telecom commentator in America is still going strong. We marveled at the astounding ubiquity of Jeff Kagan, a telecom industry analyst with a remarkable talent for getting himself quoted in stories about phone companies. Kagan, we wrote, "has that rare and beautiful quality reporters treasure: He returns your call promptly, and he gives you a quotable comment you can drop in your story when you are minutes away from deadline. He's what we like to call the quote-a-matic of telecom reporting."

Jeff Kagan was invited to appear before the FCC and the US Congress offering his opinion on the state of the industry and the various wireless and wire line telecom mergers and the converging marketplace. Kagan was member of the US Speaker of the House of Representatives high tech roundtable. 

Click here to see more


A few sample interviews on networks like CNBC, Fox News and CNN... 

click on images below


CNN w Wolf Blitzer                       Fox News w Megyn Kelly

                                                               CNN   CNN    

CNBC, various shows







 Tweets by @jeffkagan


Full Disclosure


Jeff Kagan is an independent industry analyst. He offers comment to the media and companies on breaking news, announcements, technologies and the changing marketplace. He also writes columns and press releases offering comment, and is an author and speaker. He also works on a consulting basis sharing his opinion on the changing industry.



Companies: To Schedule a Briefing


There are two ways to schedule a briefing. 

ONE: If you are a client company, just schedule it.

TWO: If you are not yet a client, you can still schedule a paid briefing. To discuss, contact Jeff Kagan at or 770-579-5810

Briefings are typically by phone, however a visit can also be scheduled.




Reporters & The Media


Jeff Kagan offers analysis and comment on breaking news by phone or by email. 

To join his email list send an email to

Phone 770-579-5810


Always makes me feel plugged in when I learn big news from a Jeff Kagan email. #yahoo Yinka Adegoke, Reuters' New York Media Correspondent.

"Jeff Kagan, an independent mobile analyst ranked as one of the most influential tech thinkers in the U.S., according to AdWeek." according to Lisa Eadicicco of International Business Times


Jeff Kagan is one of the most frequently quoted analysts commenting on the changing industry




Clients and Potential Clients


If you would like to have Jeff Kagan follow your company or to discuss becoming a consulting client 

please contact Jeff Kagan. He can be reached at or 770-579-5810



List of Consulting Clients and Disclosures




TrustDale TV


PRESS RELEASE: Industry Analyst Jeff Kagan To Appear on TrustDale TV with Weekly Segment

Jeff Kagan is weekly tech expert on TrustDaleTV and also appears on TrustDale radio show.

It can be watched in... Atlanta, Saturday at 5pm on CW69  ~  Tampa, Satuday at 12 noon on News 10 WTSP  ~  Dallas - Ft. Worth, Saturday at 12:30pm on 21KTV  ~  Birmingham, Saturday at 2pm on Fox 6 WBRC

TrustDale TV features veteran Consumer Investigator Dale Cardwell solving actual consumer problems and helping people make their toughest buying decisions.

Viewers can also watch online at or by visiting



Press releases: comment, analysis & opinion on the news

 Analysis and comment on tech products, services and trends and the changes that are reshaping the industry.

Discussing who's winning, who's losing, why, what's next and what's new.


Industry Analyst Jeff Kagan | Congrats to 2014 Most Influential Women in Wireless by FierceWireless

Industry Analyst Jeff Kagan Says Congrats to AT&T and Verizon and University of Oregon on Distributed Antenna System

Schedule CTIA Analyst Briefing with Industry Analyst Jeff Kagan

Industry Analyst Jeff Kagan | AT&T, Verizon Move Further into TV

Industry Analyst Jeff Kagan: Google, AT&T, CenturyLink and C Spire Fiberhood Idea Growing

Industry Analyst Jeff Kagan on Samsung Galaxy S5 ALS Ice Bucket Challenge

Industry Analyst Jeff Kagan on “Sprint Family Share Pack” Introduction

Industry Analyst Jeff Kagan Asks Will Sprint Win Against T-Mobile, Verizon or AT&T?

Industry Analyst Jeff Kagan: Sprint to Introduce “Very Disruptive” Pricing

Industry Analyst Jeff Kagan: Congrats to AT&T as Highest Rank in J.D. Power 2014 Wireless Purchase Satisfaction Study

Industry Analyst Jeff Kagan on CenturyLink Prism IPTV Showing Growth

Industry Analyst Jeff Kagan on Sprint T-Mobile Merger Off, CEO Changes and What’s Next

Industry Analyst Jeff Kagan Column: Tablet Sales Crashing, What’s Next on Growth Wave?

Industry Analyst Jeff Kagan Column: C-Spire Leading Mississippi Schools to Tech Future

Industry Analyst Jeff Kagan on AT&T Ultra Fast, High Speed, 1Gbps Internet Rapid Rollout

Industry Analyst Jeff Kagan on New Sprint Service: Virgin Mobile Custom

Industry Analyst Jeff Kagan Column: Coming Wireless Industry Change Wave

Industry Analyst Jeff Kagan on Sprint Bringing Google Apps to Business

Industry Analyst Jeff Kagan To Appear on TrustDale TV with Weekly Segment

Industry Analyst Jeff Kagan on Verizon FiOS Customers Get Faster Upload Speeds

Industry Analyst Jeff Kagan: Twitter is More Important Than We Realize

Industry Analyst Jeff Kagan on AT&T U-Verse GigaPower Winning All 6 NC Communities

Industry Analyst Jeff Kagan: Apple, IBM Partner to Sell iPhone, iPad and Apps to Business

Click here to see more Press Release's





How Best Buy Can Make a Comeback


E-Commerce Times   logo



Jeff Kagan is also a columnist. He writes two columns every week. One for E-Commerce Times. The other for, a Global Financial Community magazine and now web site started in the 1950's.

His columns can easily be found at these sites or on any search engine like Google, Bing and Yahoo.



Comcast: Friendlier Attitudes Aren't Enough

Comcast has improved the way it interacts with customers. However, service problems are still the key issue. They take several days or longer to get fixed, and then they are not fixed for good. Recurring problems cause more customer dissatisfaction. So, basically, Comcast may now have nice people to take care of customers, but its customers have to call too often for care due to ongoing problems.

By Jeff Kagan

08/28/14 7:03 AM PT

Comcast has been trying to improve customer care. It has made some headway, but reliability of its services still is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away.

Think of Comcast as a family-owned company that happens to be the largest cable television company in the industry. It wants to merge with Time Warner Cable, making it even larger and more powerful.

This is a family-owned business, started by Ralph Roberts and now run by his son Brian Roberts. It may be a family business, but it happens to be gigantic. It started small -- then, about a decade ago, it acquired AT&T Broadband, becoming the largest. The Roberts family has done an incredible job building the company for shareholders, and they can be very proud.

Put Employees First

On the other hand, Comcast has grown and changed over time -- both for better and for worse. The problem is, rather than focusing on the workers and the customers, it focuses on the investors. So, generally speaking, investors are happy -- but that does not spread to customers and workers.

Herb Kelleher, previous CEO and cofounder of Southwest Airlines, had it right. Put your employees first, he said. If you take care of them, then they will take good care of you. Then your customers will come back, and your shareholders will like that.

I think Comcast could improve dramatically with a dose of Kelleher thinking.

The problem started with . . .

  . . . click link above for story.


Jeff Kagan: What Do AT&T Leadership Changes Mean?

By Jeff Kagan

August 27, 2014 12:25PM   

Tickers Mentioned: T  VZ  CTL  CMCSA  TWC  DTV

AT&T (T)  has enjoyed a very successful run over the last decade. Now the industry and competition is starting to change once again. AT&T sees this and has been making some changes themselves. Let’s explore what changes AT&T is making in leadership and direction going forward and consider the impact on the company and the industry.

AT&T is merging its wireless and business units into one company. That company will be led by Ralph de la Vega, who was the CEO of AT&T Mobility. Glenn Lurie will replace de la Vega and now lead AT&T Mobility. He headed their emerging enterprises and partnerships unit.

Why all the changes? 

  . . . click link above for story.


Sprint's Moment of Truth

Jeff Kagan: Tablet Sales Slump, Notebooks Come Back

Jeff Kagan: How Sprint Will Succeed

What's Next for Sprint?

Jeff Kagan: If Tablet Sales Are Crashing, What’s the Next Growth Wave?

Google's Great Big Ideas Camp

Thanks, C Spire - for Leading Mississippi Schools to Tech's Fast Lane

Jeff Kagan: Verizon Slowing Wireless Data Speeds

The Slow but Steady March to the Cloud

Jeff Kagan: Wireless Industry Wave Changing Industry

Jeff Kagan: Comcast Gives Self Black Eye with Poor Customer Service

Click here for previous Jeff Kagan columns on E Commerce Times

Click here for previous Jeff Kagan columns on

Click here for previous Jeff Kagan columns on




Jeff Kagan Quoted in News Stories


The news media has been quoting Jeff Kagan for 25 years in thousands of news stories. 

Kagan is regularly quoted in The Wall Street Journal, USA Today, New York Times and countless other major national, regional and local newspapers, magazines, television and on the web.

Here are a few of the most recent.


NASA launches massive cloud migration - By Sharon Gaudin COMPUTERWORLD

California Lays Down the Kill-Switch Law - By Katherine Noyes

Apple To Replace 'Small Percentage' of iPhone 5 Batteries - By Dan Heilman

Google Gets in a Trusted Stores Encryption Tangle - By Richard Adhikari

Lionsgate Could Be Losing Billions To 'Hunger Games' Pirates - Louis Bedigian, Benzinga Staff Writer

Small businesses seek to take off with the cloud - By Sharon Gaudin COMPUTERWORLD

Netflix Is Paying Time Warner For Faster Video Delivery, Completing The Big Four ISPs Set - John Hopton for – Your Universe Online

Sprint Launches First Salvo In Price War To Retake Share - TWICE  By: Joseph Palenchar

Sprint slashes shared data plan prices - COMPUTERWORLD By Matt Hamblen

Sprint Could Recover Quickly, Steal Customers Back From T-Mobile - By Craig Galbraith CHANNEL PARTNERS

Cable companies balk at rising costs for sports programming - By Michael Sanserino / Pittsburgh Post-Gazette

Will Sprint Be T-Mobile Copycat? - By Jennifer LeClaire.

New Sprint CEO Cutting Costs To 'Compete Aggressively' - By Jennifer LeClaire

Can New Sprint CEO Save the Ailing Wireless Carrier? - Abigail Phillips

Peer pressure! Business pushing the cloud on enterprise IT - By Sharon Gaudin COMPUTERWORLD

Sprint Sheds Hesse Along With T-Mobile Hopes - By Richard Adhikari

Can Sprint do anything but suck? - By David Goldman CNN

Sprint shares plunge as T-Mobile deal falls apart - By Jonathan Berr CBS NEWS MoneyWatch

Sprint And T-Mobile Go Solo: Can The Wireless Minnows Survive Big Fish Verizon And AT&T? - By Luke Villapaz IBT TIMES

Sprint Dumps T-Mobile Merger, Hires New CEO - By Jennifer LeClaire

Sprint moves on CEO, T-Mobile bid signal transition - Grant Gross

Sprint confirms new CEO amid reports of abandoning T-Mobile merger - By Matt Hamblen COMPUTERWORLD

What’s Going on at Google’s Secret ‘Davos’? - By  Gabrielle Karol FOXBusiness

Microsoft Sends Cortana to Far-Flung Corners of the Earth - By Kris Holt

If Verizon Et Al Follow Windstream's Move To Become A REIT, Will Customers Finally Get Better Service? - Erika Morphy FORBES

BlackBerry Picks Secusmart to Tighten Mobile Security - By Katherine Noyes

Stanford Researchers Build a Better Battery - By Kris Holt

Virgin Mobile Offers Custom Smartphone Plans - By Jennifer LeClaire

Microsoft seeks help in pushing cloud tech - By Sharon Gaudin Computerworld

Verizon Plans Throttling for 'Unlimited' Bandwidth Hogs - By Jennifer LeClaire

Why Apple may never have another product as successful as the iPhone - By Quentin Fottrell, WALL STREET JOURNAL MarketWatch

A supersize iPhone is a big risk for Apple - By Quentin Fottrell, MarketWatch WALL STREET JOURNAL

Sprint Becomes Google Apps for Business Reseller - By Dan Heilman

Verizon Puts More Muscle Behind FiOS Upload Speeds - By Jennifer LeClaire

Is Amazon’s Kindle Unlimited worth the price? - By Catey Hill, WALL STREET JOURNAL MarketWatch  

Dish's Hopper DVR Is No Aereo - By Kris Holt - E-Commerce Times

You may never have to buy another book again. Amazon is testing “Kindle Unlimited” with a library of 600,000 titles. - WALL STREET JOURNAL MARKETWATCH By Quentin Fottrell

Click here for previous new stories with Industry Analyst Jeff Kagan quotes



Quoted in Thousands of BLOG Posts


Click to see thousands of BLOG posts on Google quoting Tech Industry Analyst Jeff Kagan

Blog Posts on Google




Radio and Television interviews 


A sample of radio and TV news stories where Jeff Kagan has been interviewed 

Click here for clips


CNBC interview on The Kudlow Report         CNBC interview on Smart phones


Jeff Kagan with Dale Cardwell of TrustDALE TV show





Here are clips from a speech. Kagan is invited back to speak multiple times at many companies, colleges and conferences. 


             Jeff Kagan Speech Part 1      

(1) Last few minutes of speech (click picture)            (2) Beginning of speech (click picture)         


Please contact Jeff Kagan for references.



Contact Jeff Kagan


If you would like to discuss becoming a client of Jeff Kagan or if you have comments, questions, suggestions or complaints send email to and say hello.

Telephone 770.579.5810   Address; PO Box 670562   Marietta GA 30066




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